Shipping and Returns Policy
Payment OptionsAll payment methods are accepted. Your privacy matters to us. Our shop has SSL, which adds a layer of security when you enter your information at checkout. Payments are processed by Stripe, which has PCI DSS Level 1 compliance and encryption (AES-256) level of security on all transactions.
Shipping Details
All orders are shipped and dispatched within 1 business day. We offer a number of shipping options as detailed below. Your shipping preference can be selected during checkout. Please contact us if you have any shipping queries or any specific shipping requests.
Australian Shipping:
- Australian Standard Post/Parcel Shipping (no tracking) - 3-5 business days - $4.99 + $1.50 for each additional book
- Australian Registered Post/Parcel Shipping (tracking) - 3-5 business days - $10.99
- Australian Express Post/Parcel Shipping (tracking and signature) - 1-3 business days - $12.99
- International Standard Shipping (no tracking) - 10-15 business days - $14.99 + $2.00 for each additional book
- International Registered Shipping (signature on delivery) - 10-15 business days - $33.99 + $2.00 for each additional book
For any issues with your order, please contact us by email within 14 days for any requests including a refund or exchange. Once approved, your request will be processed within 3-5 business days.
- For damaged items: if a book arrives damaged, please include a photo of the damaged book/s. We will cover the entire shipping cost for your return.
- For change of mind: if you have changed your mind and no longer would like the book/s, shipping costs must be paid by the customer.
If you have any feedack or complaints, please contact us and we will be sure to make things right! Your happiness and satisfaction is our highest priority and we want to hear from you. Please use the Contact page or email us directly at [email protected]